Unique Management Services, the market leader in material recovery, now helps libraries serve their patrons over the phone, live chat, and e-mail. Using the library no longer requires visiting a library building, yet library staffing models often still center on physical locations. Partnering with Unique to serve your off-site patrons by phone, live chat, or e-mail enhances convenience for patrons, drives usage of library resources and services, maximizes staff productivity, and saves money. Unique’s highly-trained specialists serve thousands of library patrons across the country every month, providing consistent staffing and excellent service for these critical customer service channels. With solutions tailored to each library’s particular needs and context, libraries of all sizes partner with Unique to serve their off-site customers. Visit http://librarycalls.com to learn more.
“PVLD has always worked hard to provide exceptional customer service. Having the ability, through partnering with Unique, to extend that to our phone-in customers has been fantastic. The first caller they helped exclaimed, "Oh my goodness, are you a live person?" The call center has truly become an extension of our staff that allows us to provide quality customer service to all of our patrons, regardless of how they contact the library.” - Eve Wittenmyer, Palos Verdes Library District
“Anythink is always looking for opportunities to provide a sense of hospitality as well as sustainable staffing models. Unique helps us with both. By utilizing their call center, we save hundreds of hours of staff time each week. This gives staff more time to create terrific on site interactions with our community.”- Pam Sandlian Smith, Anythink Libraries, PLA President (2017-18)
“I’ve been very impressed with the quality of the e-media assistance Unique provides over live chat. It’s reassuring to know that patrons who visit us online can receive immediate, skilled help right there on our website without needing to call or come to the library.” - Elizabeth Chase, Frisco Public Library